Travel still revolves around meaningful human interactions. However, to be successful, companies need to create a balance between the technological innovations and the human element. Improving the customer experience must always be on the back of travel and tourism companies’ minds when investing in technology.
DIGITAL TRANSFORMATION IN TRAVEL & HOSPITALITY
Developing An Omnichannel Strategy To Delight Your Customer
Whether you are a travel agency, airline, hotel, or restaurant, understanding the customer journey is quintessential to your business goals. Before a consumer makes a transaction they search for the information before a trip, compare and check feedbacks, reserve tickets, hotels, as well as request a virtual tour of their potential destination. Every customer journey is different and spans multiple platforms. In order to optimize the customer experience, businesses must invest in data analytics. By implementing machine learning and data analytics, companies can identify customer behaviors and make product decisions. With customer data analytics, businesses can further personalize the customer journey to share unique offers and packages for different products and services. For example, Marriott hotels have been using AI-powered chatbots to streamline reservation changes, check on account balances or redemption vouchers. Branded mobile apps can deliver personalized emails to engage customers and maintain consistent communication. Virtual reality allows future guests to tour their room without even leaving their home; further cementing the value you offer. Throughout the travel and hospitality ecosystem, there are many opportunities to improve the customer journey.
TRAVEL TECH SOLUTIONS
We develop digital products that help you deliver better customer experiences.
Field Service Applications
Make it easier to track field processes in sales, construction, and inventory management. Improve employee productivity and overall job satisfaction.Enterprise Mobility Solutions
Provide your employees on-the-go and collaborative solutions to increase customer touch points.Drone Applications
Drones improve surveying and geolocation operations through photogrammetry and lidar technology.Smart Home Solutions
Exceed homeowner expectations with connected smart home devices for security, entertainment, accessibility, and energy efficiency.Customer Portals
Earn customer loyalty and boost sales with tools that improve the homebuying experience.Back-office Applications
Replace data intensive processes to further connect your staff and reduce waste, delays, and risk.KPI Dashboards
Measure performance, scheduling, costs, revenue, and trends to ensure company growth and continued innovation.Virtual Reality
Utilize simulated environments to improve safety in worker training, increase efficiency in design at the architectural stages, and mitigate risks with proper planning.Invonto develops enterprise digital solutions to future-proof travel and hospitality businesses.
About Invonto
We Empower Visionary Leaders in the Evolving World of Technology
Invonto is a digital solutions company based in New Jersey. Founded in 2008, Invonto has grown into becoming a digital transformation partner for some of America's most innovative enterprises including D.R. Horton, Transamerica, Sealed Air, Comcast, Sharp, and Epicor.
PROSPER WITH INVONTO
Travel and hospitality companies within your industry have already experienced success through our travel technology solutions. Are you next?
