About Star-Lo Electric
Star-Lo Electric is a leading electrical contractor in the U.S.A. Star-Lo offers services including electrical, data, and voice cabling. Additionally, Star-Lo works from initial drawings through implementation for data centers, sports complexes, alternative energy companies, and commercial buildings.
Challenge
Star-Lo Electrics’ 500+ field employees were relying on manual workflows to manage their daily operational processes. The complex workflow required employees to fill 12 different PDF forms. As a result, field employees were not able to collaborate with back-office staff on customer projects effectively. This led to operational inefficiencies and data inaccuracies wasting time and money, in particular. In order to improve employee productivity and support client demands, Star-Lo needed a digital solution that would reduce backlogs, errors, redundancies, and paper-dependency across all daily tasks.
Objectives
Operational Efficiency | Job Scheduling | Team Collaboration | Process Improvements
Process
Based on our analysis of Star-Lo’s operational processes, we determined the company needed a digital solution. Specifically, the solution needed to be used across the business including field engineers, sales teams, payroll department, inventory department, and accounting. It was crucial for the new field service management application to offer an intuitive user experience for Star-Lo’s non-tech savvy users.
Field Service Management Software
We built the new field service management software as a cloud-based web application. Equally important, the field service software was tablet-friendly and implemented a minimalist design approach to improve user adoption across office staff and field teams. Afterward, we converted each order form into a user-friendly digital experience and included additional tools to improve existing processes.
Role management
Project management
Task management
Time tracking
New service orders
Change orders
Incident reporting
Messaging
Material orders
Reporting
Email notifications
Results
The new field service management software helped Star-Lo streamline their processes, improve operational efficiencies, and increase employee productivity. As a result of their digital transformation, Star-Lo’s revenue increased by 7.5% and operational efficiency saved over $1 million each year. Shortly after, Star-Lo measured over 20% improvement in their bottom line and regained their initial investment.
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